Concert FAQ
Where should I park at the Times-Union Center?
Subscribers to Masterworks, Discovery, Passport, Plugged In, Family or Pops Series can purchase series parking vouchers for the garage adjacent to the Omni Jacksonville Hotel for only $20 for the entire season. Parking vouchers will be mailed with your season tickets if requested on renewal form. Otherwise, there are several parking lots located around the Times-Union Center for the Performing Arts. You should expect to pay $10 to $15 for event parking. The Times-Union Center is a multi-use facility and two or more events often occur simultaneously. We strongly advise that you allow ample time for parking. For more information on parking, and to see a parking map, log on to www.jaxsymphony.org.
If I am a season ticket holder and I cannot attend a concert, what should I do?
As a season ticket holder, you have the benefit of exchanging your tickets for tickets to another regular series concert FREE of charge. We require notification 48 hours prior to the concert for all exchanges. If you’d like to donate your unused tickets and receive a tax-deductible receipt, please return the tickets to the Patron Services Offices 48 hours before the performance.
Where can I purchase tickets?
Our Box Office is open Monday-Friday 10 a.m. to 4 p.m. at (904) 354-5547 or toll-free at (877) 662-6731 and at the Box Office window (walk up only – no phone service) 90 minutes before the start of the concert. You may also purchase tickets on our website at www.jaxsymphony.org (additional fees may apply). Groups of 10 or more receive a 15% discount. Call (904) 356-0426 to bring your group to the Symphony.
Is there handicapped seating available?
Handicapped and wheelchair-accessible seating are only available through the JSO Box Office, by phone at (904) 354-5547 or in person, and cannot be purchased online. Our Box Office is happy to assist with special seating arrangements for persons with disabilities.
What if I arrive late?
Latecomers are seated after the conclusion of the first work on the program. Patrons who leave the hall during the performance will not be reseated until after the completion of the piece, and there will be no seating break during any work. At the end of intermission, bell tones will signal you to return to your seats. Please show courtesy to the performers by remaining at your seat (applauding, of course) through the final ovation.
May we bring children?
Children ages five years and over are welcome at all symphony concerts. Children of all ages are welcome at Family Series concerts, The Nutcracker, Youth Orchestra and Young People’s concerts. Every child over the age of one requires a ticket and supervision at concerts in Jacoby Symphony Hall.
What was I thinking?
Cameras and recording devices may not be brought into the concert hall. Cellular phones and all personal electronics must be turned “off” when inside the concert hall. Most portable electronics act as cameras or recording devices, and may not be used as such. The Times-Union Center is a smoke-free facility. Smoking is permitted outside of the building. We appreciate your cooperation in avoiding any extraneous conversations/talking during concerts.
Emergency Calls/Lost & Found
Call the Times-Union Center Security Office at (904) 633-6112.